Frequently Asked Questions

Everything you need to know about your Ninepine experience.

What is Ninepine's return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping fees may apply depending on your location.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.

Where does Ninepine ship to?

We currently offer international shipping to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.

How should I care for my Ninepine garments?

To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach, as these can break down technical fibers.

Can I change or cancel my order after it has been placed?

Our warehouse processes orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team.

Are your materials sustainably sourced?

Yes, we prioritize the use of recycled polyesters and organic cottons. We work closely with certified manufacturers to ensure ethical labor practices and reduced environmental impact.